Key Challenges
PMS Integration & Billing Accuracy
Hotel phone systems must sync bi-directionally with the PMS (Opera, Hotelogix, IDS Fortune) for check-in/out events, wakeup calls, DND status, and minibar charge posting. Mismatches cause revenue leakage.
Consistent Guest Wi-Fi Across All Zones
Guests expect full-speed Wi-Fi in rooms, conference halls, restaurants, and outdoor areas without reconnecting or re-authenticating. Coverage gaps are one of the top complaints on booking platforms.
Surveillance Coverage of Public Spaces
Lobby, corridors, parking, and pool areas require 24/7 HD surveillance with sufficient retention for insurance and regulatory requirements, while maintaining guest privacy in sensitive zones.
Legacy Room Phone Migration
Replacing thousands of analog room phones with SIP endpoints in a live, occupied hotel requires careful phased execution to avoid disrupting in-house guests.
Relevant Products
Frequently Asked Questions
We install and support Panasonic KX-NS series, Yeastar S-series, NEC UNIVERGE SV9500, and Grandstream UCM for hospitality. Each is pre-tested with major PMS platforms. For boutique properties under 60 rooms, cloud PBX with SIP room phones is often more cost-effective.
Yes. We use a floor-by-floor migration approach: each floor is cut over in a 2-hour window when rooms are at lowest occupancy (typically 10 AM–12 PM after checkout). Analog room phones continue working via ATA adaptors until the IP phone is activated, ensuring continuity.
We size bandwidth at 15–25 Mbps per occupied room for a premium hotel experience (4K streaming, video calls, multiple devices). Wi-Fi 6 APs are deployed at 1 AP per 8–10 rooms, with seamless roaming across the property. Total ISP bandwidth is calculated based on expected simultaneous users.
Ready to Upgrade Your Hospitality Infrastructure?
Our engineers understand the specific demands of the hospitality sector. Let's design a solution that fits your scale, budget, and compliance requirements.