1. Scope
This policy applies to orders placed and paid for through this website. It forms part of our Terms & Conditions. Orders placed against a separate purchase order or a signed contract follow the terms of that agreement.
2. Cancelling an Order
Before dispatch
You may cancel any order free of charge at any time before it is dispatched. Contact us with your order number as early as you can and we will confirm the cancellation in writing and refund you in full.
After dispatch
Once goods have left our warehouse an order cannot be cancelled. You may refuse the delivery or return the goods under the conditions in section 4. Where a return is accepted, outbound and return freight are deducted from the refund.
Orders we cannot cancel
The following are confirmed on order and cannot be cancelled once we have placed them with our supplier:
- Products sourced or imported specifically against your order and not normally held in stock.
- Items configured, programmed, licensed or customised to your requirement.
- Cut-to-length cable and similar made-to-order goods.
- Software, licences and activation keys once issued.
Where this applies, we will tell you before you pay.
3. Cancellation by Us
We may cancel an order before dispatch if:
- the item is out of stock or has been discontinued by the manufacturer;
- there was a clear pricing or listing error;
- we cannot service the delivery location; or
- payment or customer details cannot be verified.
If we cancel an order you have paid for, you receive a full refund. We do not charge any fee in this situation.
4. Damaged, Faulty or Incorrect Items
Please inspect the packaging on delivery and note any visible damage with the courier before signing. Report the following within 48 hours of delivery, with photographs of the item, the packaging and the shipping label:
- Transit damage.
- A wrong or missing item.
- An item that is dead on arrival.
Once verified, we will replace the item or refund it, whichever you prefer. You pay nothing in either case. Claims raised after 48 hours may be limited to a manufacturer warranty claim, because couriers reject damage claims made late.
5. Returns of Correctly Supplied Goods
If you ordered the wrong product and it was supplied correctly, we may accept a return within 7 days of delivery at our discretion, provided the item is unused, in its original sealed packaging with all accessories, and is a stock item.
- Return freight is your responsibility.
- A restocking fee of up to 15% may apply, depending on the manufacturer’s terms.
- Items returned damaged, incomplete or with opened seals cannot be accepted.
Always obtain a return authorisation from us before sending anything back. Unannounced returns may be refused.
6. Warranty Claims
A fault that appears after the first 48 hours is handled as a manufacturer warranty claim, not a return. Warranty repair or replacement is provided under the manufacturer’s terms and timelines. We will raise and follow up the claim for you. See section 9 of our Terms & Conditions.
7. How Refunds Are Issued
| Stage | What happens |
|---|---|
| Request received | We acknowledge and verify the order, normally within 2 working days. |
| Refund approved | We confirm the approved amount to you in writing. |
| Refund initiated | Within 3 working days of approval, through the payment gateway. |
| Money credited | Typically 5–10 working days after initiation, depending on your bank. |
Refunds are always returned to the original payment method. We cannot refund to a different card, account or UPI ID. The time taken by your bank to post the credit is outside our control.
Where goods have been dispatched and a return is accepted, the refund is issued after we receive the goods and confirm their condition.
8. What Is Deducted
- Cancelled before dispatch: nothing is deducted, you receive the full amount.
- Cancelled by us: nothing is deducted.
- Damaged, faulty or wrong item: nothing is deducted, freight included.
- Return of a correctly supplied item: freight both ways, plus any restocking fee.
9. How to Request a Cancellation or Refund
Contact us with your order number, the invoice number, and a short description of the issue:
- Email: info@hashtaginternational.co.in
- Phone: +91 85320 87408
- Address: Z-118, Block Z, Sector 12, Noida, Uttar Pradesh 201301
We acknowledge every request in writing. If you are not satisfied with how a request has been handled, reply to that same email thread and ask for it to be escalated.
10. Changes to This Policy
We may update this policy from time to time. The version shown here when you place an order is the one that applies to that order. The “Last updated” date above reflects the latest version.